Shipping policy

Thank you for shopping with Narrow Gate Farm Company. The following is our shipping policy where you can find answers to questions you have about shipping times and rates.

Shipping Policy

Shipping Locations: We currently ship orders only within the United States.

Processing Time: All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates: Shipping charges for your order will be calculated and displayed at checkout.

Delivery Time: Standard shipping typically takes 3-7 business days from the date of shipment. Please note that delivery times may vary depending on the carrier and destination.

Shipping Methods: We use reliable carriers such as USPS, UPS, and FedEx to ensure timely and safe delivery of your orders.

Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.

Shipping Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us immediately.

Lost or Damaged Packages: We are not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Be sure to save all packaging materials and damaged goods before filing a claim.

Returns and Exchanges: Our return and exchange policy provides information on how to handle issues with your order. Please refer to our Return Policy for further details.

Let customers speak for us

from 23 reviews

Best moisturizer!

I love this moisturizer and use it as the 3rd step in my skincare routine. Step 1 is the Hydroclear spritz, Step 2 is the Plump and Dewy serum.
This moisturizer has good coverage without feeling greasy. My skin has never felt, or looked better. My skin is combination type (oily in the T-zone). This product works great on the oily, and dry areas of my face.

Jill

01/21/2026

YOUTH Face Moisturizer Heal & Hydrate

Glowing skin

I use the plump and dewy serum following a spritz of the Hydroclear. One pump of the product is enough to cover my entire face and neck region. It’s very light, and refreshing. With continued use twice per day, I have noticed an overall improvement in the texture of my skin, and reduction in pore size.

PLUMP & DEWY- Hyaluronic Acid + Niacinamide Serum

It was a gift for my friend Denise and she loves

It was a gift for my friend Denise and she loves it!

Gloria Reddy

01/07/2026

GOAT MILK SOAP SET- Single Bar

Bought on a whim, and reordering now!

I bought this at a local foods store when I was in Oklahoma for work and forgot my usual moisturizer. I LOVE it! Agree with all the other reviews about being lightweight enough for daytime and I use a bit extra at bedtime. My skin has improved noticeably since using it. Big fan! Placing a re-order online now.

Corrie

12/31/2025

I purchased this product to give to my daughter’s mother-in-law for Christmas

I purchased this product to give to my daughter’s mother-in-law for Christmas. When she opened it she said she loved it. I told her to go to your website so that she could learn more about it and your company.

Anonymous

12/30/2025

SUGAR + SCRUB- Lavender & Lemon Coconut Body Polish

I LOVE this moisturizer!!

I LOVE this moisturizer!! It smells amazing and my face is so hydrated now!

K.I.

12/04/2025

Love this body oil!

Love this body oil! I use it after my shower or bath and my skin feels moisturized and smells wonderful!

Cardine

10/17/2025

KNEAD- Massage & Body Oil- RELAX, RELEASE & RESET

I love ordering this!

I love ordering this! Last time I used them for lavender syrup and it was a hit!

Ella Van Slooten

02/08/2025

LOKaL LAVENDER BUDS- By The Scoop (1/2 cup)

Checks ALL the boxes!

I love this product! It's lightweight and doesn't clog my pores. I like that it doesn't feel oily but definitely hydrates my skin. The scent is delicate and not overwhelming. I love using a small amount on my face under my makeup, as well as before bed. I've definitely seen improvement in my skin since using it.

Keri Y.

02/06/2025

My new favorite!

I truly look forward to using this each night before bed. The incredible lavender scent is such a treat. It’s lightweight but still more moisturizing than other products I’ve tried, plus I feel great knowing I’m getting all these benefits from an all-natural product. Would 10/10 recommend!

Heather N.

Goodness you can trust!

Each of these products are not only effective, but knowing they are curated with purity and total wellness from beginning to end, gives me confidence to use not only on myself, but those I love most. The formulation is simple and simply amazing!

Tara

01/20/2025

COMPLETE FACE - YOUR BETTER SKINCARE SOLUTION (5-Step Set)

The best!

You will not find a more fragrant lavender-it's heavenly and distinct!

T Bishop

LOKaL LAVENDER BUNDLE- Dried

Fresh Lavender Stems

The lavender color in this product is so vibrant, fragrant and calming. I loved to use it in arrangements and then dried as a bath soak!

Shannon

Great product!

I bought the Salt and Bathe to give as a gift but decided to keep it for myself. I'm so glad I did. I love it! It smells great and I love the way I feel after a long soak. I bought a second one for my sis. :)

Dawn

SALT + BATHE DETOX MINERAL SALTS- Lavender and Dead Sea Minerals

Beautiful, natural and smells fantastic!

I received this soap as a gift and love it! We have it in our guest bathroom and have had multiple friends comment on how lovely it smells. My favorite aspect however is the natural, organic ingredients :)

01/16/2025

LAVENDER OAT GOAT MILK SOAP -Face & Body Bar (2.5oz)